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Policies
Return & Refund Policy
With cash on delivery, you check your order before you pay — so there is no risk. Here is how returns work at Laurenza.
Check at the door
When your order arrives, inspect it before paying.
If the item is wrong, damaged, or not what you ordered, you may refuse it on the spot and pay nothing.
After you accept and pay
For hygiene and safety, beauty products that have been opened or used cannot be returned.
If a sealed item is faulty or damaged, contact us within 48 hours with a photo and we will arrange a replacement.
Replacements
Approved replacements are delivered with your next order or sent separately at no extra delivery cost.
Because we do not take online payments, there are no card refunds — we replace the item or adjust your next order.